Privacy Notice

Information we may receive

Information may be provided when you submit a request or contact us, including:

• Your name, company, work email, phone number, and location details.
• Product and application information such as manufacturer, model, part number, quantity, specifications, dimensions, and requested timing.
• Photos, PDFs, equipment-tag images, and other files you choose to attach.
• Your notes and subsequent communications about the request.

Website hosting and security services may also process basic technical data, such as IP address, browser information, request timestamps, and error or security logs.

How information may be used

We may use submitted information to:

• Review, clarify, source, and respond to a product request.
• Prepare or administer quotes and related business communications.
• Maintain records associated with requests, quotes, and transactions.
• Operate, secure, troubleshoot, and improve the website and request process.
• Meet applicable legal, accounting, or recordkeeping obligations.

When information may be shared

Relevant request details may be shared with manufacturers, suppliers, or service providers when reasonably necessary to evaluate, price, fulfill, or support a request. Contact details are shared only when needed for the related business purpose.

Information may also be disclosed when required by law, to protect legal rights or website security, or as part of a business transaction involving the company. We do not describe submitted quote-request information as being sold for advertising purposes.

Photos, files, and sensitive information

Only upload material you are authorized to share. Before submitting a photo or document, consider removing unrelated personal information, facility security details, credentials, or confidential material that is not needed to evaluate the request.

Retention and security

Information may be retained for as long as reasonably needed to address the request, keep business records, resolve disputes, and meet applicable obligations. Retention periods can vary based on the nature and status of a request.

Reasonable administrative and technical safeguards may reduce risk, but no website, transmission, or storage system can be guaranteed completely secure.

Your choices

You may choose not to provide optional information. Leaving out relevant details can limit our ability to evaluate a request. You may also ask about information associated with your request or request a correction, subject to applicable recordkeeping needs and law.

Changes to this notice

This notice may be updated as the website and business processes develop. The date at the top of this page identifies the current posted version.

Privacy questions

Questions about this notice may be sent to alex@courtneyindustrialsupply.com.